Frequently Asked Questions

Check the most popular answers to customer queries.
If you can't find the answer you are looking for please visit our contact page or give us a call.

Popular Questions

When you sign in to your account, click edit my account and password details. Here you can change your password, contact details, and even how you’d prefer us to contact you. If you forget your password, don’t worry it happens to all of us! You can email us and the IT guys will reset it for you.

You can view your recent orders in the Orders tab in your account. This will show your current orders in progress and your completed orders. You can check the progress of current orders here.

Collection Items:

Items are usually ready for collection in 1-3 working days.

All our prices include collection from our shop in L12. However, if you need it delivered to a different address or you need it delivered sooner than our guaranteed turnaround times, we can provide this service at an extra cost. Postage is calculated at checkout. Delivery times are dependant upon the postage service you choose.

We are happy to accept payment in the form of cash, cards or PayPal. We require full payment before we start work. All our online payments are conducted through Square or Paypal trusted and secure payment solutions.

You can contact us directly and in person by visiting our local shop. However, we’ve also made a contact form that you can fill out to ask about partnering with us, technical difficulties or sales enquiries. Just visit our contact us page. You can also call us on the number at the top of the page.

We are open

Monday 9-4pm

Tuesday 9-4pm

Wednesday 9-12noon

Thursday 9-2.30pm

Friday 9-4pm

(with the exception of bank holidays). Please feel free to call before you come to visit as we may be able to assist over the phone .

Products & Services

We sell a wide range of printed materials. Our core range includes banners, business cards, booklets, leaflets, flyers, stationery, stickers, invitations, posters and postcards. You can view our full product range in the “Shop” page. We are also happy to assist with custom and one off work where possible.

All printing’s the same right? Leaflets from us are the same as leaflets from that bloke your brother knows. Business cards from that little shop on the high street are as good as ours, right? Wrong! They may sound the same, but its like comparing apples with Camels. We give you a ‘business class’ product at an ‘economy class’ price. We print every order with High Definition Reproduction, through our high end machinery & print partners. This means your photos and text will look great.

Like what we do? Want to be part of it? Great!

Get in touch by email or use the contact form.

Ordering Online

Choose your item and then upload your photos, images wording etc and we will take care of the design part for you.

If the product you selected needs you to upload a file, we’ll ask you to upload it before you add it to your basket.

PDF, Jpeg, Jpg, Png or Gif are all currently supported on the site. We can also scan images in our shop which may incur a small fee.

We’ve tried to make the process of ordering online easy, so you simply find the product you want in our product range and follow the simple step by step process.

If you’re using one of our designs, we’ll start work soon after checkout. If you’ve uploaded your own file for print, we’ll check it and let you know if it has passed our preflighting, whether you need to make changes or whether you’d like us to fix it. After that our process is almost totally automated, for reliable and robust service. You can even check the progress of your order in the My Orders tab as part of your account.

Dispatch & Delivery

We make all orders in the order that we receive them. However if you need something urgent or prioritised please get in touch first. Delivery speed is dependant on the service you choose and the carriers availablity.

If your order is late and you have selected *next day delivery and the item does not arrive we will refund your payment in full. You must be available to receive the item. If tracking shows that delivery has been attempted that is classed as delivered.

No dates are guaranteed with first class standard.

NB *Next day delivery is from dispatch date not from order date.

We use Royal Mail for first class and next day. We use other couriers with the best price and service for larger items.

Sure. When you checkout, you can choose to deliver to your invoice address, any alternative from your Address Book, or a new delivery address you enter there and then.

We deliver throughout Mainland UK and NI. The Highlands & Islands will incur additional postage costs that couriers and Royal Mail charge. We will contact you for this payment before work begins on your order.

International customers get in touch.

 

Your order will be despatched in plain packaging with a shipping label. This varys in style depending on what product you choose.

Payments & invoices

We have a large product range with lots of different prices. Search our products & prices to find the product you’re interested in and we’ll let you know the price before you add it to your basket. Generally speaking, our prices are low and our quality is high. Don’t believe me, read our customer reviews and see what other people like you think of our service.

Please contact us if you have a question about an invoice or payment you’ve made.

All online payments are made via PayPal & Square payments. Both are very well known for their safety & security.

Returns, Refunds & Customer Service

We work hard to make sure you order is produced to our high standards. In the unlikely event that you find something wrong, please contact us and explain the issue. We’ll do our best to resolve it to your satisfaction. If we have made a mistake we will replace the item.

Once you’ve checked out, your order will begin our automated production process. As we’re manufacturing something just for you, it’s not possible to cancel your order once we begin.

UK law states that personalised items cannot be returned for a refund.for more information about thuis law check the .gov website for personalised items.

If we make a mistake we will replace the item.